TERMS & CONDITIONS

1. General Information
1.1. Wilderness Living sells natural minerals and supplements, herbal kits, off-grid appliances and survival equipment to customers within Australia only.
1.2. All products are intended for personal use and must not be resold without prior permission.
1.3. Wilderness Living reserves the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting.

2. Product Information
2.1. The descriptions, images, and specifications of products are for informational purposes only. While we strive for accuracy, slight variations may occur.
2.2. Our natural supplements and herbal kits are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before use, especially if pregnant, nursing, or taking medications.
2.3. Off-grid appliances are designed for specific off-grid uses. It is the customer’s responsibility to ensure compatibility and proper use.

3. Pricing and Payment
3.1. All prices are listed in Australian Dollars (AUD) and include applicable taxes unless stated otherwise.
3.2. Payment must be made in full at the time of purchase using approved payment methods listed on our website.
3.3. Prices are subject to change without notice, but confirmed orders will not be affected.

4. Shipping and Delivery
4.1. Wilderness Living ships exclusively within Australia. Shipping rates and delivery times vary based on location and order size.
4.2. Estimated delivery times are provided as a guide only and are not guaranteed.
4.3. Customers are responsible for providing accurate shipping information. Wilderness Living is not liable for orders lost or delayed due to incorrect details.
4.4. Risk of loss or damage passes to the customer upon delivery.

5. Returns and Refunds
5.1. We comply with Australian Consumer Law (ACL). If a product is faulty, damaged, or significantly different from its description, customers are entitled to a refund, replacement, or repair.
5.2. Faulty or damaged items must be reported within 14 days of receipt to ensure timely processing. Evidence of the issue and proof of purchase are required.
5.3. Change-of-mind returns are not accepted for herbal medicine kits or supplements due to health and safety regulations.
5.4. For off-grid appliances, they must be returned in their original condition and packaging unless they are faulty or damaged.
5.5. Refunds will be processed to the original payment method within 10 business days after approval.

6. Warranty
6.1. Off-grid appliances are covered by manufacturer warranties as specified in the product description.
6.2. Warranty claims must be made directly to Wilderness Living with proof of purchase and details of the fault.
6.3. Warranty does not cover misuse, improper installation, or unauthorised modifications.

7. Liability
7.1. Wilderness Living is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
7.2. Customers assume all responsibility for proper usage and compliance with relevant regulations when using our products.

8. Privacy
8.1. Personal information collected during transactions is used solely for order processing, delivery, and customer service.
8.2. We respect your privacy and handle your data in compliance with Australian privacy laws. For more information, please see our Privacy Policy.

9. Governing Law
9.1. These Terms & Conditions are governed by the laws of Australia.
9.2. Any disputes arising from the use of our website or purchase of products will be subject to the jurisdiction of Australian courts.

10. Contact Us
For any questions or concerns, please contact us at:
Phone: 0451 454 843 or through our CONTACT page.

Thank you for choosing Wilderness Living. We appreciate your support and look forward to serving you!